AN AFTERTHOUGHT BY CAR MANUFACTURERS?
Modern day cars are very complex and require huge attention to detail to maintain and increase customer satisfaction.
However, we believe that the OEM Mobility Kits to repair punctures are not fully thought through.
Our opinion? It’s just an ‘afterthought’.
Yes the Compressor will work in an emergency but is not accurate enough to be used for regular use to check/correct tyre pressures when the tyres are ‘cold’ which is the optimum time to get the Manufacturers recommended tyre pressure for optimum tyre life.
It’s designed for just an emergency. No added value.
The Sealant is a generally a latex based product using ammonia to extend its life. Generally these sealants can only seal to 2-4mm in a car tyre and have an expiry date. Generally 5 years. However, we purchased a competitor kit in August 2020, manufactured in late November 2018. In March 2022 it was found to be a solid block. What to do? Buy a new bottle of sealant when you’re stuck by the motorway 200kms from home?
So when a customer is actually able to use such a sealant, he will be asked to plug the bottle into the compressor so they do not come into contact with the latex. They get to the tyre shop and the tyre man takes a look at the unmounted tyre and says ‘Cannot fix lah!’
The tyre CAN be repaired, but the tyre man doesn’t want to spend 20+ minutes to clean out the latex, putting himself at risk of an allergic reaction to the latex. And the customer will pay him RM20-30?
The kit works for the customer, but latex based sealants generally only seal punctures 2-4mm.
So the tyre is replaced. When the tyreman checks the other tyre on the axle he sees that the tyre is more than 50% worn. His happy recommendation will be to change both tyres, because a new tyre and a heavily worn tyre leads to reduced handling safety.
For a relatively small ‘up-cost’ for a ‘no latex’ sealant and a quality compressor, Customer Safety and Satisfaction would be improved.
Key takeout points
– The customer could be presented with an unexpected bill for 2 tyres because of a small 2-4mm puncture
– The Customer is protected from touching the sealant but the tyre technician has no such protection. No safety warning for him.
– The tyre is thrown away prematurely – it doesn’t help with carbon reduction. Or it’s possibly repaired later and put into the used tyre dept. Not recommended.
Based on the OEM and Competitor products using latex we have produced a small card designed for a customer’s wallet, that advises the tyre man that ‘OKO does not use Latex and can be easily washed out. Please repair this tyre. Unless there is other damage that stops this happening’.